From the Himalayas to Your Home
Free Shipping on Orders Above ₹999
Delivering Across India
From the Himalayas to Your Home
Policy
Last updated: July 2026
We ship from the mist-covered slopes of the Dhauladhar range. Everything you order from Palum Dhara is carefully packed in Palampur and sent to your doorstep with the same care we put into sourcing it.
Orders are processed and dispatched within 24–48 hours of placement. During peak seasons (harvest periods, festive seasons) or for limited-batch products, dispatch may take up to 72 hours. We will notify you via WhatsApp if there is any significant delay.
All orders are confirmed manually before dispatch. You will receive a confirmation message on WhatsApp and email with your order details.
Delivery times depend on your location:
Business days exclude Sundays and public holidays.
The delivery timelines above are estimates. Actual delivery may vary based on weather conditions (particularly during monsoon season in the Himalayas), courier availability, and local logistics. We do our best to provide accurate timelines, but we cannot guarantee exact delivery dates.
We ship across India. However, certain remote or high-altitude areas may have longer delivery times or may not be serviceable by standard couriers. If your delivery address falls in such an area, we will contact you before dispatch to confirm feasibility and any additional charges.
Once your order is dispatched, you will receive tracking details via WhatsApp and email. You can use the tracking number to monitor your shipment's progress on the courier partner's website.
Free delivery on all orders above ₹1,000. For orders below ₹1,000, a nominal shipping fee applies. The shipping charge, if any, will be clearly displayed at checkout before you confirm your order.
You may cancel your order at any time before it has been dispatched. To cancel, contact us on WhatsApp or email as soon as possible. Once the order has been dispatched, cancellation is no longer possible — in that case, you may initiate a return after receiving the product (see Return Policy below).
We offer a 7-day no-questions-asked return window from the date of delivery. If you are not satisfied with your purchase for any reason, contact us within 7 days and we will arrange a return.
Important: Food Items
For food safety reasons, opened or partially consumed food products are not eligible for physical return. However, we will issue a full refund regardless — you keep the product, and we refund you. This is our trust-building policy, not standard retail practice.
Unopened items will be picked up from your address and returned to us. We bear the return shipping cost.
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery with photos of the product and packaging. We will:
For COD orders, a refund means you are not required to pay the Cash on Delivery amount for the returned item. For prepaid orders (once online payment is enabled), refunds will be processed to the original payment method within 5–7 business days of our receiving or confirming the return.
The following items are not eligible for return:
For any questions about shipping, returns, or refunds, reach out to us:
